Terms and Conditions

TERMS AND CONDITIONS

Last updated: 29 September 2026

These Terms and Conditions govern the use of the LED Strip Studio website and the purchase of products, software, digital products, services and other goods offered through the LED Strip Studio online shop.

Please read these Terms and Conditions carefully before placing an order.

1. Seller Information

The online shop is operated by:

Showtacle s.r.o.
Lubietovska 8
851 01 Bratislava
Slovakia

Company ID (IČO): 36 735 361
Tax ID (DIČ): 2022320652
VAT ID (IČ DPH): SK2022320652

Registered in the Commercial Register of the Bratislava III Municipal Court, Section Sro, Insert No. 44461/B.

Email: info@ledstripstudio.com
Telephone: +421 948 280 393

LED Strip Studio is a product and brand of Showtacle s.r.o.

In these Terms and Conditions, Showtacle s.r.o. may be referred to as “Showtacle”, “LED Strip Studio”, “we”, “us” or “our”.

The customer may be referred to as “you”, “your”, “customer” or “buyer”.

2. Scope of These Terms

These Terms and Conditions apply to purchases made through the LED Strip Studio website and online shop, including purchases of:

• LED controllers and electronic equipment;
• LED lighting products and accessories;
• hardware and related components;
• software and software licences;
• digital products;
• online training, courses or educational services;
• custom-made or made-to-order products; and
• other products or services expressly offered through the website.

By placing an order, you confirm that you have read and accepted these Terms and Conditions.

If you are purchasing as a consumer, mandatory consumer rights applicable under the law of the country in which you reside are not excluded or restricted by these Terms.

For business customers, additional or different contractual terms may apply where expressly agreed in writing.

3. Consumer and Business Customers

The Shop may be used by both consumers and business customers.

A consumer is a natural person who enters into a contract for purposes outside their business, trade or profession.

A business customer is a person or legal entity purchasing products or services in connection with their business, trade, profession or other commercial activity.

Certain consumer protection rights described in these Terms apply only to consumers and do not necessarily apply to business customers.

Where a customer provides company or VAT identification details and purchases products in connection with their business activity, the customer may be treated as a business customer where permitted by applicable law.

4. Products and Product Information

We make reasonable efforts to ensure that product descriptions, photographs, specifications, dimensions, compatibility information and other information published on the website are accurate and up to date.

Minor differences between product photographs and the actual product may occur, particularly due to photography, display settings, manufacturing changes or product revisions.

Technical specifications may change where such changes do not materially reduce the functionality of the product.

The product information published on the website does not replace the applicable product manual, safety instructions or technical documentation.

You are responsible for ensuring that a product is suitable for your intended application before purchase.

Where a product requires specific technical knowledge, electrical installation, configuration or professional installation, the customer is responsible for ensuring that it is installed and operated by a suitably qualified person.

5. Safety and Intended Use

Electronic and electrical products must be used in accordance with their technical documentation, safety instructions and specified operating conditions.

You must not use a product outside its specified voltage, current, temperature, environmental or other operating limits.

Products intended for indoor use must not be installed outdoors unless expressly specified otherwise.

The customer is responsible for ensuring that the installation complies with applicable electrical, construction, fire-safety and other local regulations.

We are not responsible for damage caused by:

• incorrect installation;
• incorrect wiring;
• incorrect voltage or power supply;
• exceeding specified electrical limits;
• inappropriate environmental conditions;
• water or moisture where the product is not designed for such exposure;
• modifications or repairs not authorised by us;
• misuse;
• use contrary to the product documentation; or
• use outside the product’s intended purpose,

except where such exclusion is not permitted by applicable law.

6. Product Availability

Products displayed on the website are subject to availability.

We reserve the right to limit quantities or discontinue products.

If an ordered product becomes unavailable after an order has been placed, we will inform you as soon as reasonably possible and, where the contract cannot be fulfilled, refund any payment already made for the unavailable product.

7. Prices

Product prices are displayed on the relevant product page.

Unless expressly stated otherwise, prices are shown in EUR.

Where applicable, VAT is charged in accordance with the tax rules applicable to the transaction.

For business customers providing a valid VAT identification number, VAT treatment may differ depending on the customer’s location and applicable tax rules.

Shipping, customs duties, import taxes and other charges are not included in the product price unless expressly stated.

The total price and applicable delivery charges will be displayed before the customer completes the order.

We reserve the right to correct obvious pricing errors.

If an obvious pricing error has occurred and the customer has not yet received the product, we may cancel the affected order and refund any payment made.

8. Orders

An order may be placed through the online shop by completing the ordering process and submitting the order.

Before submitting an order, the customer is responsible for checking the accuracy of the information entered, including:

• products and quantities;
• delivery address;
• billing information;
• email address;
• VAT information where applicable; and
• selected delivery and payment method.

Submitting an order constitutes an offer by the customer to purchase the selected products under these Terms.

The contract is concluded when we accept the order or otherwise confirm that the order has been accepted.

An automated order confirmation email does not necessarily constitute acceptance of the order if it only confirms receipt of the order.

We reserve the right to refuse or cancel an order where permitted by law, including where:

• the product is unavailable;
• there is an obvious pricing or technical error;
• payment cannot be completed;
• fraudulent or abusive activity is suspected;
• the customer has provided materially incorrect information; or
• legal or regulatory requirements prevent us from fulfilling the order.

If we cancel an order after payment has been received, the relevant amount will be refunded.

9. Payment

Available payment methods are displayed during checkout.

The customer must provide accurate payment information.

We may use third-party payment providers to process payments. Payment processing may be subject to the terms and privacy policies of the relevant payment provider.

We do not store complete payment card information unless this is expressly stated and legally permitted.

If payment is not successfully completed, we may suspend or cancel the order.

For business orders, we may offer payment by invoice where expressly agreed.

10. Delivery

We deliver products to the destinations and by the shipping methods displayed during checkout.

Estimated delivery times are provided for information purposes and may vary depending on the destination, shipping method, product availability, customs procedures and circumstances outside our reasonable control.

Unless otherwise agreed, we will deliver the goods within the period required by applicable law.

If a specific delivery date is expressly agreed with the customer, that date will apply subject to circumstances beyond our reasonable control.

The customer is responsible for providing a complete and accurate delivery address.

If a shipment cannot be delivered because the customer provided incorrect information, failed to accept delivery or otherwise caused the failed delivery, additional delivery costs may be charged where permitted by law.

11. International Shipments, Customs and Import Charges

For deliveries outside Slovakia or the European Union, additional customs duties, import taxes, clearance fees or other charges may apply.

Unless expressly stated otherwise, such charges are the responsibility of the customer.

The customer is responsible for complying with import requirements applicable in the destination country.

We are not responsible for delays caused by customs authorities or import procedures.

12. Transfer of Risk

For consumer sales, risk of loss or damage to the goods transfers to the consumer in accordance with applicable mandatory consumer law.

For business customers, risk transfers in accordance with the agreed delivery terms or, where no specific terms have been agreed, applicable law.

13. Custom-Made and Personalised Products

Certain products may be manufactured, configured or modified according to the customer’s specifications.

Custom-made or clearly personalised products may be excluded from the statutory right of withdrawal where the applicable law provides such an exception.

Before ordering a custom product, the customer is responsible for providing accurate specifications, dimensions, configurations and other required information.

Once production of a custom-made product has commenced, cancellation may not be possible except where required by applicable law or expressly agreed by us.

Customisation does not affect the customer’s mandatory statutory rights concerning defective or non-conforming products.

14. Right of Withdrawal for Consumers

If you are a consumer located in the European Union or another jurisdiction providing a statutory cooling-off period, you may have the legal right to withdraw from an online purchase without giving a reason.

For standard goods sold under a distance contract, the EU statutory withdrawal period is generally 14 days from the date on which you acquire physical possession of the goods, subject to applicable exceptions.

For services, the withdrawal period generally begins when the contract is concluded.

To exercise the right of withdrawal, you must communicate your decision to us by means of a clear statement before the applicable withdrawal period expires.

You may contact us at:

info@ledstripstudio.com

or:

Showtacle s.r.o.
Lubietovska 8
851 01 Bratislava
Slovakia

You may use the model withdrawal form included at the end of these Terms, but its use is not mandatory.

15. Exceptions to the Right of Withdrawal

The statutory right of withdrawal does not apply where an applicable legal exception applies.

Depending on the product or service, such exceptions may include:

• goods made to the consumer’s specifications or clearly personalised;
• goods which are liable to deteriorate or expire rapidly;
• sealed goods which are not suitable for return for health or hygiene reasons after the seal has been removed;
• goods which, after delivery, become inseparably mixed with other goods;
• fully performed services where the consumer expressly requested performance to begin before the expiry of the withdrawal period and acknowledged the consequences;
• digital content supplied in a non-tangible form where supply has begun with the consumer’s prior express consent and acknowledgement that the right of withdrawal is lost where required by law; and
• other cases expressly excluded by applicable law.

These exceptions apply only to the extent permitted by applicable law.

16. Voluntary 30-Day Return Policy

In addition to statutory consumer rights, we may offer a voluntary return period of up to 30 days for eligible products.

This voluntary policy does not replace, reduce or otherwise affect any mandatory statutory rights.

Where the voluntary 30-day return policy applies, the product must normally be:

• returned within 30 days;
• unused or used only to the extent reasonably necessary to inspect its nature, characteristics and functioning;
• complete;
• undamaged except for normal handling permitted by law; and
• returned with its original accessories where reasonably possible.

Custom-made and personalised products may be excluded from the voluntary return policy.

Any exclusion of sale or discounted products applies only to the voluntary return policy and does not restrict mandatory statutory rights.

17. Returns

Unless otherwise agreed, returned goods should be sent to:

Showtacle s.r.o.
Lubietovska 8
851 01 Bratislava
Slovakia

The customer should use an appropriate and trackable shipping service.

Where a consumer exercises a statutory right of withdrawal, the customer is generally responsible for the direct cost of returning the goods unless we have agreed to bear those costs or applicable law provides otherwise.

Where goods are defective or non-conforming, return costs will be handled in accordance with applicable law.

The customer is responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.

18. Refunds

Where a refund is due, we will process it in accordance with applicable law.

For statutory withdrawal, we will generally refund payments received from the consumer, including the applicable standard delivery cost, subject to the conditions and exceptions provided by law.

Where the consumer selected a more expensive delivery method than the least expensive standard delivery option offered by us, we are not required to reimburse the additional cost where applicable law permits this.

We may withhold reimbursement until we have received the returned goods or the consumer has supplied evidence that the goods have been sent back, whichever occurs first, where permitted by applicable law.

Refunds will normally be made using the same payment method used for the original transaction unless otherwise agreed.

19. Complaints and Legal Guarantee

Nothing in these Terms limits the consumer’s mandatory statutory rights.

Where a product is defective, does not conform to the contract, or otherwise fails to meet mandatory legal requirements, the customer may have statutory remedies including repair, replacement, price reduction or termination of the contract, depending on the applicable law and circumstances.

For consumer sales within the EU, consumers generally benefit from a minimum two-year legal guarantee of conformity, subject to the applicable national implementation and rules.

The legal guarantee is separate from any additional commercial warranty offered by us or a manufacturer.

To submit a complaint, please contact:

info@ledstripstudio.com

Please include, where possible:

• order number;
• product name;
• date of purchase;
• description of the problem;
• photographs or video where useful;
• relevant error messages or diagnostic information; and
• any other information reasonably necessary to assess the complaint.

We may request that the product be returned for inspection where appropriate.

Defective products will be handled in accordance with the remedies available under applicable law.

20. Commercial Warranty

Certain LED Strip Studio products may be covered by an additional commercial warranty.

The duration and conditions of any commercial warranty will be stated on the relevant product page, product documentation, warranty documentation or other applicable contractual information.

A commercial warranty is provided in addition to, and does not replace or reduce, mandatory statutory rights.

Unless expressly stated otherwise, a commercial warranty does not cover damage caused by:

• improper installation;
• incorrect voltage or current;
• incorrect wiring;
• physical damage;
• liquid or moisture exposure outside the specified protection rating;
• overheating;
• misuse;
• unauthorised modifications;
• unauthorised repairs;
• mechanical damage;
• operation outside specified technical limits; or
• failure to follow the applicable installation and operating instructions.

Where a specific product warranty provides different terms, those specific terms will apply to the extent permitted by law.

21. Software Products and Software Licences

Software products offered by LED Strip Studio may be supplied as downloads, licences, activation codes, subscriptions or other digital products.

Unless expressly stated otherwise, the purchase of software does not transfer ownership of the software or its intellectual property rights to the customer.

The customer receives only the licence rights expressly granted under the applicable licence terms.

The customer must not:

• resell the software licence unless expressly permitted;
• distribute activation keys to third parties;
• reproduce the software except where permitted by applicable law;
• reverse engineer, decompile or disassemble the software except to the extent such activity cannot legally be restricted;
• remove copyright or proprietary notices;
• use the software in violation of its licence limitations; or
• circumvent technical protection or activation mechanisms.

Specific software licence terms may apply to individual products and form part of the agreement where provided with or linked to the relevant product.

22. Digital Content

Digital products may include software, downloads, files, online materials, training materials, videos, documentation or other electronically supplied content.

Where digital content is supplied immediately after purchase, the customer may be asked to expressly consent to the commencement of supply before expiry of the statutory withdrawal period and to acknowledge the applicable legal consequences concerning withdrawal.

Mandatory consumer rights concerning defective or non-conforming digital content remain unaffected.

23. Online Training and Services

Where LED Strip Studio provides online training, consultation, educational content or other services, the applicable service description will specify the relevant scope, duration and access conditions.

Access credentials are personal unless expressly stated otherwise.

The customer must not share paid access credentials or redistribute training materials without our prior written permission.

Training dates, access periods and other service-specific conditions may be stated separately on the relevant product or service page.

24. Intellectual Property

All intellectual property rights relating to the LED Strip Studio website, software, product documentation, graphics, photographs, videos, logos, trademarks, text, designs and other content belong to Showtacle s.r.o. or the respective rights holder.

Unless expressly permitted, no part of the website or its content may be:

• reproduced;
• distributed;
• modified;
• publicly displayed;
• commercially exploited;
• republished; or
• incorporated into another work,

without prior written permission.

Nothing in these Terms transfers intellectual property rights to the customer except for the limited rights expressly granted under an applicable product or software licence.

25. Third-Party Intellectual Property

Some products and software may incorporate or interact with third-party technologies, standards, trademarks or software.

Such third-party rights remain with their respective owners.

The use of third-party products or technologies may be subject to additional terms imposed by the relevant rights holder.

26. Website Availability

We aim to keep the website available and functional but do not guarantee uninterrupted availability.

The website may occasionally be unavailable due to:

• maintenance;
• upgrades;
• technical problems;
• security incidents;
• internet or hosting failures;
• circumstances outside our reasonable control; or
• other operational reasons.

We may modify, suspend or discontinue parts of the website where reasonably necessary.

27. User Accounts

If the Shop provides user accounts, the customer is responsible for keeping account credentials confidential.

The customer must immediately inform us if they suspect unauthorised access to their account.

We may suspend or terminate an account where necessary to protect the website, our customers or our legitimate interests, subject to applicable law.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

Subject to mandatory law, we are not responsible for indirect, incidental, consequential or special losses arising from the use of our products or website where such liability may lawfully be excluded.

We are not responsible for losses caused by:

• incorrect installation or configuration;
• misuse of products;
• failure to follow product documentation;
• unauthorised modifications;
• circumstances outside our reasonable control;
• third-party systems or services;
• internet or telecommunications failures; or
• use of products outside their intended purpose,

except where applicable law provides otherwise.

Nothing in this section limits mandatory consumer rights.

29. Force Majeure

We are not responsible for failure or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include, for example:

• natural disasters;
• fire;
• flood;
• war;
• terrorism;
• civil unrest;
• governmental restrictions;
• sanctions;
• epidemics or pandemics;
• labour disputes;
• transportation disruptions;
• supply-chain disruptions;
• shortages of components;
• power failures;
• telecommunications failures; or
• failures of third-party service providers.

We will make reasonable efforts to minimise the effects of such circumstances.

30. Personal Data and Privacy

Personal data is processed in accordance with our Privacy Policy.

By placing an order, you acknowledge that personal data necessary for processing the order, payment, delivery, customer support, accounting and legal obligations may be processed for those purposes.

The Privacy Policy explains in greater detail how personal data is collected, used, stored and protected.

31. Cookies

The website may use cookies and similar technologies.

Information about the cookies used on the website and, where applicable, how you can manage your consent is provided in our Cookie Policy and cookie consent interface.

32. Consumer Dispute Resolution

We encourage customers to contact us directly first so that we can attempt to resolve any complaint efficiently.

Consumers may also have access to alternative dispute resolution or other consumer protection mechanisms available under the law applicable to their purchase.

Nothing in these Terms prevents a consumer from exercising mandatory statutory rights or bringing proceedings before a competent court.

33. Governing Law

These Terms and the contractual relationship between Showtacle and the customer are governed by the laws of the Slovak Republic, except to the extent that mandatory consumer protection laws of the consumer’s country of residence provide otherwise.

For consumers, the choice of Slovak law does not deprive the consumer of protection provided by mandatory provisions of the law that would otherwise apply to the consumer’s contract.

For business customers, Slovak law shall apply unless otherwise agreed in writing.

34. Jurisdiction

For disputes involving business customers, the competent courts of the Slovak Republic shall have jurisdiction, unless otherwise agreed in writing or mandatory law provides otherwise.

For consumers, jurisdiction shall be determined in accordance with applicable mandatory consumer protection law.

Nothing in these Terms restricts a consumer’s right to bring proceedings before a court having mandatory jurisdiction over the consumer’s dispute.

35. Changes to These Terms

We may update these Terms from time to time.

The version applicable to an order is the version in force at the time the contract was concluded, unless a later change is required by law or expressly agreed with the customer.

The current version will be published on the website.

The date of the latest update is shown at the beginning of these Terms.

36. Severability

If any provision of these Terms is found to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.

The invalid provision shall be replaced or interpreted, where possible, so as to achieve the closest legally permissible effect to the original provision.

37. Entire Agreement

These Terms, together with the applicable order, product-specific terms, software licence terms, warranty terms and policies expressly incorporated into the contract, constitute the agreement between the parties concerning the relevant purchase.

Where a specific product or service has additional contractual terms, those terms shall apply to the extent of any conflict with these general Terms, subject to mandatory law.

38. Contact

If you have questions about these Terms, an order, a product, a complaint or a return, please contact us:

Showtacle s.r.o.
Lubietovska 8
851 01 Bratislava
Slovakia

Email: info@ledstripstudio.com
Phone: +421 948 280 393

MODEL WITHDRAWAL FORM

You may use the following form to exercise your statutory right of withdrawal. Use of this exact form is not mandatory; any clear statement communicating your decision to withdraw is sufficient where permitted by law.

To:

Showtacle s.r.o.
Lubietovska 8
851 01 Bratislava
Slovakia
Email: info@ledstripstudio.com

I hereby notify you that I withdraw from my contract for the purchase of the following goods / provision of the following service:

Product / service: ______________________________

Order number: _________________________________

Order date: ___________________________________

Date received: _________________________________

Customer name: ________________________________

Customer address: ______________________________

Customer email: _________________________________

Signature (only if this form is submitted on paper):

Date: _________________________________________

IMPORTANT CONSUMER RIGHTS

Nothing in these Terms is intended to exclude, restrict or replace any mandatory rights granted to consumers by applicable law.

Where mandatory consumer protection law provides a greater level of protection than these Terms, the mandatory law shall prevail.