Return and Refund Policy

Last updated: 29 September 2026

Thank you for purchasing from LED Strip Studio, a brand operated by Showtacle s.r.o.

This Return and Refund Policy explains how returns, withdrawals and refunds are handled for products and services purchased through the LED Strip Studio online shop.

Nothing in this Policy limits or excludes any mandatory consumer rights available under applicable law.

1. Company Information

Showtacle s.r.o.
Ľubietovská 8
851 01 Bratislava
Slovakia

Company ID (IČO): 36 735 361
VAT ID (IČ DPH): SK2022320652

Email: [email protected]
Phone: +421 948 280 393

LED Strip Studio is operated by Showtacle s.r.o.

2. Statutory Right of Withdrawal

If you are a consumer purchasing online, you generally have a statutory right to withdraw from the contract without giving a reason.

For standard goods, the withdrawal period is generally 14 days from the day on which you or a third party designated by you, other than the carrier, acquire physical possession of the goods.

For services and certain digital products, different rules may apply.

The statutory right of withdrawal is separate from any additional voluntary return policy offered by us.

3. How to Exercise Your Right of Withdrawal

To exercise your right of withdrawal, you must notify us of your decision before the applicable withdrawal period expires.

You may contact us by:

Email: [email protected]

Phone: +421 948 280 393

Postal address:

Showtacle s.r.o.
Ľubietovská 8
851 01 Bratislava
Slovakia

You may provide any clear statement informing us that you wish to withdraw from the contract.

You may also use the model withdrawal form included in our Terms and Conditions, but using that form is not mandatory.

Once we receive your withdrawal notice, we will confirm receipt where required by applicable law.

4. Returning the Goods

If you withdraw from a contract for goods, you must send the goods back to us without undue delay and, in any event, no later than 14 days from the date on which you communicated your withdrawal to us.

The deadline is met if you send the goods before the 14-day period expires.

Unless we have agreed otherwise or applicable law requires us to do so, the goods should be returned to:

Showtacle s.r.o.
Ľubietovská 8
851 01 Bratislava
Slovakia

We recommend using a tracked delivery service and keeping proof of shipment.

5. Return Shipping Costs

For a statutory withdrawal, the consumer is generally responsible for the direct cost of returning the goods.

This does not apply where:

  • we have expressly agreed to bear the return costs; or
  • applicable law requires us to bear them, including where we failed to provide the required information about return costs before the purchase.

If the goods are defective or do not conform to the contract, return costs will be handled in accordance with applicable statutory rights.

6. Condition of Returned Goods

You may handle the goods only to the extent necessary to establish their nature, characteristics and functioning, in a manner similar to what would reasonably be possible in a physical shop.

You may be responsible for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods, to the extent permitted by applicable law.

This does not affect your statutory rights concerning defective or non-conforming goods.

7. Refunds

Where you validly exercise your statutory right of withdrawal, we will reimburse the payments received from you in accordance with applicable law.

The refund will normally include:

  • the price of the returned goods; and
  • the cost of the least expensive standard delivery option offered by us.

We are not required to reimburse additional delivery costs resulting from your choice of a more expensive delivery method, such as express delivery, where applicable law permits this.

We will normally make the refund using the same payment method used for the original transaction unless you expressly agree to another method.

We will make the refund without undue delay and within the period required by applicable law.

For statutory withdrawals, we may withhold the refund until:

  • we have received the returned goods; or
  • you provide evidence that you have sent the goods back,

whichever occurs first, unless applicable law requires otherwise.

8. Voluntary 30-Day Return Policy

In addition to the statutory 14-day right of withdrawal, LED Strip Studio may offer a voluntary 30-day return periodfor eligible standard products.

This voluntary return period is an additional benefit and does not replace, reduce or restrict any statutory consumer rights.

Where the voluntary 30-day return policy applies, the return request must be submitted within 30 days of delivery.

Unless otherwise stated for a particular product, the product should be:

  • unused or only minimally handled;
  • complete;
  • in reasonable original condition;
  • accompanied by its accessories where reasonably possible; and
  • securely packaged for return.

We reserve the right to exclude custom-made, personalised or otherwise non-returnable products from this voluntary 30-day return policy.

The voluntary 30-day return policy does not apply where the product is specifically identified as non-returnable before purchase.

9. Sale and Discounted Products

Discounted, promotional and sale products are not excluded from statutory consumer rights.

If you have a statutory right of withdrawal or a statutory remedy for a defective or non-conforming product, that right applies regardless of whether the product was purchased at full price or at a discount.

Any limitations applicable to discounted products apply only to our voluntary return policy and only to the extent permitted by law.

10. Custom-Made and Personalised Products

The statutory right of withdrawal may not apply to goods made according to the customer’s specifications or clearly personalised, where such an exception is provided by applicable law.

This may include products that are:

  • custom configured;
  • manufactured according to customer specifications;
  • cut or prepared to customer-specific dimensions;
  • personalised; or
  • otherwise individually produced for the customer.

Before ordering a custom-made product, please make sure that all specifications and measurements are correct.

The exclusion of the withdrawal right does not affect statutory rights relating to defective or non-conforming goods.

11. Software and Digital Products

Software, licences and digital products are subject to specific rules.

Where applicable law provides a statutory withdrawal right for digital content, that right may be lost once delivery or performance begins if:

  1. you have expressly consented to the supply beginning before the end of the withdrawal period;
  2. you have acknowledged that you will lose your right of withdrawal as a result; and
  3. we have provided the confirmation required by applicable law.

For example, where software is made immediately available for download or activation, the checkout process may require an explicit confirmation before access is provided.

If a software product is defective or does not conform to the contract, mandatory statutory rights remain unaffected.

12. Services and Online Training

For services, online training or other services purchased through the Shop, the statutory withdrawal period and its exceptions depend on the nature of the service.

If you expressly request that a service begin before the expiry of the withdrawal period, applicable law may require us to obtain your express consent and acknowledgement of the consequences.

Where a service has been fully performed after your express request and acknowledgement, the statutory right of withdrawal may no longer apply where permitted by law.

Specific terms displayed on the relevant service page may also apply.

13. Defective or Non-Conforming Goods

This Return and Refund Policy does not replace your statutory rights concerning defective or non-conforming goods.

If you believe that a product is defective, damaged or does not correspond to the contract, please contact us at:

[email protected]

Please provide:

  • order number;
  • product name;
  • description of the problem;
  • photographs or video where useful;
  • date of purchase; and
  • any relevant technical information.

We may ask you to return the product for inspection.

Where the product is defective or otherwise fails to conform to the contract, your statutory remedies will apply.

Depending on the circumstances and applicable law, these remedies may include repair, replacement, price reduction or termination of the contract.

Where a return is required because the product is defective or non-conforming, the applicable return costs will be handled in accordance with statutory law.

14. Commercial Warranty

Some LED Strip Studio products may be covered by an additional commercial warranty.

The duration and scope of such warranty will be stated on the relevant product page, warranty documentation or other applicable contractual information.

A commercial warranty is provided in addition to statutory rights and does not replace or restrict them.

Warranty claims may be subject to technical inspection.

Unless the applicable warranty expressly provides otherwise, commercial warranty coverage does not normally extend to damage caused by:

  • incorrect installation;
  • incorrect wiring;
  • incorrect voltage or current;
  • operation outside specified technical limits;
  • overheating;
  • water or moisture exposure outside the specified protection rating;
  • physical or mechanical damage;
  • unauthorised modifications;
  • unauthorised repairs;
  • misuse;
  • negligence; or
  • failure to follow the applicable product instructions.

15. Products Damaged During Return Shipping

We are not responsible for damage occurring during return transportation where the damage results from inadequate packaging or improper handling by the customer.

We recommend using appropriate protective packaging and a trackable shipping service.

This does not affect statutory rights that cannot legally be excluded.

16. Refunds for Business Customers

Where the purchaser is a business customer, statutory consumer withdrawal rights may not apply.

Returns by business customers are therefore subject to:

  • the applicable contract;
  • agreed commercial terms;
  • the relevant product warranty; and
  • applicable law.

Business customers should contact us before returning products.

17. Exchanges

We do not automatically provide product exchanges.

Where permitted, a customer may return a product and place a new order for another product.

This does not affect any statutory right to repair, replacement or another remedy in respect of defective or non-conforming goods.

18. Non-Delivery or Incorrect Delivery

If your order has not arrived within the expected delivery period, please contact us at:

[email protected]

If you receive a product that is materially different from what you ordered, please contact us before returning it so that we can provide appropriate instructions.

19. Refund Processing

Once a refund has been approved, the time required for the funds to appear in your account may depend on the payment method and financial institution used.

We are not responsible for delays caused solely by banks, card issuers or payment processors after we have initiated the refund.

20. No Waiver of Statutory Rights

Nothing in this Policy is intended to:

  • exclude a statutory consumer right;
  • restrict a consumer’s legal remedies;
  • impose additional conditions on exercising a mandatory statutory right; or
  • reduce the level of protection provided by applicable consumer law.

Where this Policy conflicts with mandatory law, the mandatory law shall prevail.

21. Contact Us

If you have any questions about returns, refunds, withdrawals, warranty claims or this Policy, please contact us:

Showtacle s.r.o.
Ľubietovská 8
851 01 Bratislava
Slovakia

Email: [email protected]
Phone: +421 948 280 393